Frequently Asked Questions
Everything you need to know about our wire and cable solutions.
What is the typical shipping time for orders?
Most in-stock items are processed within 24 hours. Depending on your location and the weight of the cable reel, delivery typically takes between 2 to 5 business days via standard freight or ground shipping.
Can I request a custom length of cable?
Yes, we offer custom cutting services for a wide variety of our wire and cable products. Simply specify the required length on the product page or contact our sales team for bulk custom requirements.
Are your products compliant with industry standards?
Absolutely. All our cables meet or exceed industry standards such as UL, CSA, and RoHS compliance where applicable. Technical specification sheets are available for download on each product page.
What is your return policy for cut-to-size wires?
While we accept returns on standard full-reel products within 30 days, please note that custom-cut lengths are generally non-returnable unless there is a manufacturing defect or shipping error.
Do you offer bulk discounts for large projects?
Yes, we provide competitive tiered pricing for contractors and large-scale industrial projects. Please use our 'Request a Quote' feature for orders exceeding standard inventory quantities.
How can I track my heavy freight shipment?
Once your order ships, you will receive an email with a tracking number and the name of the freight carrier. You can monitor the progress of your delivery directly on the carrier's website.